Terms & Conditions

GENERAL CONDITIONS FOR CLEANING OF CARPET, UPHOLSTERY AND TILE & GROUT

All jobs Quotes are budget unless otherwise stated
By Booking with us you AGREE TO ALL TERMS HERE If your carpet is very dirty one budget clean may not be sufficient further cleaning may be needed at extra charges it is your responsibility to tell use the best your can about the level of soiling i.e. light heavy very heavy lots of stains spills rips tears general wear ,we cannot guarantee end results on heavy soiled carpets but we try to do the best we can at the price given quotes are not a guaranteed price unless the job has been seen first but we do try to stick to quotes.
We cannot be held responsible for customers booking the incorrect service advice will be given on the day but it is up to the customer to decide on which service is THEY wish to Pay for WE DO NOT GUARANTEE STAIN REMOVAL Some stains need extra cleaning this is extra but remember some stains never come out!
The Carpet Cleaners Brisbane  cannot guarantee that all stains will be removed upon cleaning. Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed. Further, The Carpet Cleaners Brisbane cannot be responsible for any pre-existing condition that is not apparent upon visual inspection.
These conditions may include but not be limited to:
  • Fugitive dyes not properly set in manufacture or re-dyeing
  • Lounge suites that have water or solvent soluble coloured backing material
  • Carpet that has been over-stretched during laying or suffers from de-lamination
  • Carpet has suffered sun-damage making it fragile or effecting dye-colour
  • Markers used on carpet or fabric backing or padding
The Carpet Cleaners Brisbane will only warrant claims with respect to workmanship of the services provided if the claim is reported within 2 days of the completion of the work. In the event of a customer complaint, the customer undertakes to give The Carpet Cleaners Brisbane the opportunity to rectify all work. If reentry is refused we are discharge from any guarantee given.
FABRIC PROTECTION
The customer agrees that they have been informed that there are various types of fabric protection and the type used by The Carpet Cleaners Brisbane could best be described as a stain release. This means that on each type of carpet its reaction is slightly different and it is not intentionally designed for water to bead up on the carpet but for the stain that is caused by any spillage to be released from the carpet. Should the spillage or stain be a caustic, acid or dye then this could impair the effectiveness of the product and the results cannot be guaranteed. Any guarantee on the application of the product is limited to attempting to remove the stain and re-applying the product to the affected area.
DRAPERY/CURTAIN CLEANING
The Carpet Cleaners Brisbane  will not be held responsible for any unforseen adverse conditions relating to delamination, dye movement, nor ultra violet light (UV) damage that may occur in relation to the carrying out of the service on fabric/material, even if the apparent UV damage is not visible nor ascertainable at time of providing the service. The customer acknowledges, that subject to certain fabrics and materials, shrinkage may occur up to three percent (3%) of the total curtain area and no responsibility will be accepted by The Carpet Cleaners Brisbane
PAYMENT
No cheques If an account is given and payment is not made by the due date, or payment is dishonoured or otherwise, The Carpet Cleaners Brisbane reserves the right to charge a reasonable Administration Fee, in addition to all other costs associated with recovering the debt including, but not limited to, legal costs and debt recovery costs. If payment is made by Credit Card and the transaction cannot be completed for any reason then payment will be considered to be “On Account” per the Terms and Conditions of this Invoice. If payment is made by credit card, the payment/s may incur a 1.4% merchant fee.
BROCHURES AND ADVERTISING MATERIAL
When stated on all advertising material the following conditions apply. Room is a maximum room size of 14 square metres. Any room larger will be classified as two rooms. Discounting of smaller spaces is up to the individual  technician  . Discounting of smaller spaces is not a requirement. All pricing is subject to inspection and additional charges may be incurred for stain removal, treatment of carpets or rooms that are more heavily soiled, dual process and additional services. It is up to the individual technician. *only from reputable gst registered companies